SX Intensive

Austin, TX

SEPT 27–29, 2017

Expand your practice to service design, the design of multi-channel service experiences. Get hands-on experience and inspiration from 3 intense days with Adaptive Path’s team of expert teachers at the Service Experience Intensive.


Why invest in learning service design? Experience design has evolved beyond products. To be competitive today, businesses must create and continuously evolve multi-channel service experiences that fluidly anticipate customer needs, offer value at every touchpoint, and integrate with systems. Today’s designers need a toolkit to design for these experiences.

Why Service Experience Intensive? Adaptive Path has always worked at the leading edge of design, and we’ve always shared what we’ve learned with the design community. So we’re introducing The Service Experience Intensive, a three-day workshop providing designers with tools to address these challenges. Through three hands-on sessions, we’ll explore the service design process from strategy to implementation. Our team of expert teachers will guide you through: delivering compelling experiences to customers, supporting cross-functional teams, and framing how businesses interact with their customers to mutually deliver value.